ITSM Process Manager USC or GC – GA

ITSM Process Manager, Alpharetta GA, ITSM Policies, Audit Incident, Changes, Problem Tickets, Develop Reports, Create & Implement ITIL ITSM Best Practices, ServiceNow
  • Location: Alpharetta, Georgia
  • Type: True Contract To Hire
  • Job #4029

Overview Tweet

ITSM Process Manager, Alpharetta GA, ITSM Policies, Audit Incident, Changes, Problem Tickets, Develop Reports, Create & Implement ITIL ITSM Best Practices, ServiceNow

=============================

Why work with me?

Experienced staffing professional, knows client corporate culture/hiring manager, resume and interview preparation, most ethical person in the business, but only works with like-minded people . . .

 

Full contact information on LI Profile http://www.linkedin.com/in/kathleengriffiths/ reach out anytime

Specific Responsibilities

Provide oversight around new and existing processes, maintaining and improving ITSM process management policies in alignment with the ITIL framework

• Conduct audits of Incidents, Changes, Problem tickets to ensure proper processes were followed

• Develop reports of process performance and compliance and present/deliver to various levels of management

• Document requirements as needed for process improvement initiatives and/or application enhancements

• Participate in recurring and adhoc ITSM meetings (Change Advisory Board, Problem Advisory Board, Major Incident Reviews)

• Provide guidance and training to support adoption of key ITSM processes (Incident, Problem, Change, etc)

• Maintenance of existing and creation of new documentation pertaining to ITSM processes and guidelines

• Plan and/or lead specific projects or initiatives related to ITSM processes

• Identify process efficiencies and improvements for existing processes or tool improvements to support the process

• Ability to work under pressure and be highly pro-active in prioritizing issues and driving continuous improvement across the organization

• Support other duties assigned by manager

Qualifications

Bachelor’s degree preferred

• 5+ years minimum of experience in service management, service delivery, and/or process management

• Excellent communication (oral and written) skills; the ability to listen effectively, react appropriately to feedback and communicate to all levels of management

• Knowledge of best practice methodologies and techniques to improve business and technical operations

• In-depth experience using Microsoft PowerPoint, Word, Visio and Excel

• Experience with service management applications/platforms (esp. ServiceNow)

• ITIL Foundations certificate required.

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

Submit Resume

Why work with me?

Experienced staffing professional, knows client corporate culture/hiring manager, resume and interview preparation, most ethical person in the business, but only works with like-minded people . . .

Full contact information on LI Profile http://www.linkedin.com/in/kathleengriffiths/ reach out anytime