To design, develop and apply technical expertise in Enterprise Systems Management to support the organization’s technical infrastructure. The position responsibilities to include designing, developing, testing, configuration, capacity planning, contingency planning, and directing the implementation of technologies in Enterprise Systems Management.
Engineering Support for AppDynamics SaaS Platform with following modules enabled for CGI; Server monitoring, Application Monitoring, Synthetics, and End User Experience.
Engineering Support BMC Environment (BPPM BMC Portal, ADDM, Patrol).
Develop engineering plans to design and migrate Event Mgmt. integrations to next generation
solutions. Develop design requirements and implementation plans to support ServiceNow CMDB.
Work with key CGI stakeholders to identify requirements and document specifications.
The engineering requires extensive knowledge of the ITSM Solutions, Oracle, SQL, Unix/Linux
scripting, Perl, Javascirpt, PowerShell, HTML and some Java.
Provide comprehensive testing plans for all development changes.
Provide level 3 Engineering Support.
Bachelor’s degree or seven years of relevant work experience
Experience engineering and supporting various ESM Tools, Including BMC ProactiveNet
Performance Manager (BPPM), Appdynamics Intelligence Platform and SumoLogic.
Experience engineering and supporting ServiceNow ITSM and Evanios Event Management.
Experience with version control systems; specifically, GIT.
Knowledge of configuration management and automation using Puppet, Tanium and like tools.